Troubleshooting
    4 min read

    Email Not Sending - Common Fixes

    Quick solutions when emails fail to send

    Email Not Sending - Common Fixes

    Follow these steps to resolve email sending issues.

    Step 1: Check Gmail Connection

  1. Go to Settings → Integrations
  2. Find Gmail in the list
  3. Check the connection status
  4. If disconnected, click "Reconnect"
  5. Re-authorize if prompted

    6. Step 2: Verify Daily Limit

    Gmail has sending limits:

  6. 500 emails per day for personal accounts
  7. 2,000 for Workspace accounts

    8. Check your usage:

  8. Go to Settings → Credits & Usage
  9. View "Emails Sent Today"
  10. Wait for reset if limit reached (midnight PT)

    11. Step 3: Check Recipient Email

    Common issues:

  11. Typos in email address
  12. Extra spaces before/after
  13. Invalid domain
  14. Bounced previously

    15. Validate the email format and try again.

    Step 4: Review Error Message

    Error messages provide clues:

  15. "Authorization failed" → Reconnect Gmail
  16. "Rate limit exceeded" → Wait and retry
  17. "Invalid recipient" → Check email address
  18. "Sending quota exceeded" → Daily limit reached

    19. Step 5: Test with Different Recipient

    Send a test email to yourself to isolate the issue.

    Still Not Working?

    Contact support@bdotindustries.com with:

  19. Your account email
  20. The recipient email (if applicable)
  21. The error message
  22. Screenshot if possible

    23. Was this article helpful?

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    Connect your email account to send messages from SalesOS

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    Configure email sending for outreach

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